Fitbit set for legal showdown with Australian watchdog over refund and replacement policy

Google-owned fitness company Fitbit has come under fire for new allegations on behalf of Australia’s competition watchdog, the ACCC (Australian Competition and Consumer Commission), which alleges the company has made “false representations or misleading” about customers’ warranty rights “under Australian law”. Consumer Law after their Fitbit wearable devices failed.”

The allegations further allege that, in particular, between May 2020 and February 2022, Fitbit made representations to Australian consumers that they would not be entitled to any refund for a defective product if they attempted to make a return after 45 days of receipt. date of purchase or shipment. This is the second time the ACCC has criticized Fitbit, following very similar accusations made against the wearables maker in 2018. (opens in a new tab).

Leave a Reply

Your email address will not be published. Required fields are marked *