Have you just bought a new smartphone? But are you unable to make calls or use the internet due to unknown SIM card error? If this happens to you, you have landed on the right page.
While using a new SIM card in your smartphone, you may get an error saying “SIM not provisioned MM2”. If you are getting the same error then let me tell you that it could be easily fixed.
However, before reviewing the fixes for the ‘SIM not provisioned MM2’ error, first, know what the error means and the actual problem.
What does ‘SIM not provisioned MM2’ mean?
Well, the ‘SIM Not Provisioned MM2’ is a common mistake, especially among those who buy a new smartphone or SIM card.
When you insert a SIM card into your phone, the SIM allows your phone to be identified as yours on the mobile network. Only after identification can you make and receive calls, send SMS and connect to the mobile Internet.
However, if you receive a “SIM not provisioned” error message after inserting your new SIM card into your smartphone, it means that the SIM cannot share information between your smartphone and your cellular network provider.
Why do I get the error ‘SIM not provisioned MM2’?
Well, there is no one for multiple reasons that trigger the ‘SIM Not Provisioned MM2’ error message. Below we have shared some common reasons that lead to SIM not provisioned error messages
- You just bought a new SIM card.
- While transferring your contacts to the new SIM.
- The servers of your telecom operator are not available.
- Your new SIM card still needs to be fully activated.
- The SIM card must be correctly connected.
Here are some prominent reasons that lead to ‘SIM Not Provisioned MM2’ error message on a new smartphone.
How to fix “SIM not provisioned MM2” error message?
1. Reboot your smartphone
Even if your phone has installed all the necessary APN settings for your new SIM card, you still need to reboot to activate those settings.
After inserting a new SIM card, make sure to install all the settings that were sent to your phone via flash messages. Once this is done, restart your smartphone.
After the reboot, try to make a call or connect to the Internet; You will no longer see the ‘SIM not provisioned MM2’ error.
2. Turn airplane mode on/off
Enabling Airplane mode disables all cellular network connections. This means that you will not be able to use the Internet, make and receive calls, send/receive SMS, etc.
You can try enabling and disabling Airplane mode to resolve the “SIM not provisioned MM2” error message. Doing so will re-establish a new connection and rule out any network errors that might trigger the SIM not provisioned error.
To enable Airplane mode, you need to pull down the notifications shutter and tap on ‘Airplane mode’ or ‘Flight mode’. Once enabled, wait a few seconds and disable Airplane Mode.
3. Update carrier services
If you use an Android smartphone, your phone has the Carrier Services app that connects your phone and mobile networks.
An out-of-date carrier services application sometimes generates the “SIM not provisioned MM2” error. Also, if you get the SIM not provisioned error without changing your SIM, there is probably a problem with the carrier’s services. So you need to update the Google app.
1. Open the Google Play Store and touch your profile picture.
2. From the list of options that appears, select ‘Manage apps and devices’
3. Now select the available updates section.
4. Now find the Transport services application and install update.
That is all! This is how you can update the Carrier Services app on your Android. If no update is available, your SIM has other problems.
4. Make sure your SIM card is activated
In many countries, SIM cards take less than 24 hours to activate. However, in some regions, it may take a few days.
So if you just bought a new SIM card and inserted it into your phone, you have to wait until your SIM is fully activated.
Until and unless the telecom operator activates your SIM card, you will get “SIM not provisioned MM2” error while making calls or sending SMS. You can contact your operator or network provider from any other number to check the activation status.
5. Make sure the SIM card is correctly inserted
If your SIM card is activated and ready to make calls, you still get the ‘SIM Not Provisioned MM2’ error message; then you need to check if the SIM card is correctly placed in your phone.
You need to check for physical damage even if your SIM card is inserted correctly. The problem may even lie with your SIM card slot.
You can turn off your smartphone and eject the SIM card. After ejecting it, insert it again and turn on your smartphone. After the reboot, wait for the cellular network to appear and then try to make calls.
6. Insert the SIM card into a different slot
If you have a dual SIM smartphone, you can insert your new SIM card into a different slot. If the other slot is already occupied, please change the SIM cards.
Trying another slot will help you rule out SIM card slot related issues on your smartphone. If the SIM card slot has the problem, you will get the same ‘SIM not provisioned MM2’ or any other network error even on your active SIM card.
7. Contact or contact your network provider
‘SIM Not Provisioned MM2’ is usually an error that has to do with the SIM card. In rare cases, it has to do with your smartphone.
So, if you have tried your best to fix the problem but nothing worked for you, then it is time to contact your network provider.
You can take your SIM card to your network provider or contact them at any other number and explain the problem. Tell them the things you have tried to resolve the ‘SIM not provisioned MM2’ error.
They will help you solve the problem. If it is a network related problem, it will be fixed in a few days.
8. Get a new SIM card
If your network provider doesn’t solve the problem or the error message appears frequently on your phone, it’s time to get a new SIM card.
You can get a new SIM card for your old phone number through MNP. However, this is the least recommended method and you should request a new SIM card if the problem still needs to be fixed, even after making a complaint to your network provider.
Also Read: How To Fix ‘SIM Not Provisioned MM2’ Error Message
We have shared all the possible ways to resolve the SIM not provisioned error message. So, these are some simple steps to fix ‘SIM Not Provisioned MM2’ error message on a smartphone. If you need any further help resolving the ‘SIM not provisioned MM2’ error, please let us know in the comments below.