In an interview on metaforespress.gr, Mr. Yannis Maniadakis (VP, New Ventures), Ms. Sissy Serafimidis (Head of Micrologistics) and Mr. Vassilis Davilas (Micrologistics Business Development Manager) from qualco.
Qualco executives focus on their strengths delivered solutionwhich is an integrated platform that fully supports the operations of any courier company, regardless of its size.
Among other things, Deliverd makes it easy to schedule deliveries, providing your complete history and allowing you to manage station network and coverage area data, billing terms and commission calculation.
Interview with Fotis Fotinos
-Is digitization a priority for the courier sector?
-The growing demands of consumers, the continuous development of electronic commerce and the complexity of distribution networks make the digital transformation of messaging a one-way street.
Companies in the sector are invited to optimize your end-to-end operations, offering innovative services that allow them to face the competitive environment and keep their costs low.
Through digitization, courier companies can track the route of each shipment, achieving optimal management of their resources and partner networks.
Rising consumer demands, the continued growth of e-commerce, and the complexity of delivery networks make the digital transformation of couriers a one-way street.
At the same time, communication between client and consumer is facilitated, while new services are made available, such as contactless deliveries, POS payment, pick-up and delivery point selection, communication with the recipient and the possibility of changing time and place of delivery.
Technology, therefore, is key to providing flexibility to the consumer in a way that is sustainable for the business.
-What should industry professionals take into account when implementing digitization projects?
-When formulating and implementing a new technology solution, professionals in the field must ensure that it is adapted to the operational function of the organization.
In other words, being able to interact with existing tools of the company or its clients, but also with third-party providers, to integrate new services, which results in the creation of a different and unmatched experience for the final consumer.
At the same time, the technological solution must be user-friendly, facilitating the performance of daily tasks.
Finally, to achieve the proper functioning of the system, the company-supplier must have the necessary knowledge and experience in the design, implementation and delivery of important projects.
At the same time, you must be able to train and support customers during the implementation and operation of the solution.
-What is the solution proposed by QUALCO?
-At QUALCO we provide comprehensive and innovative technology solutions that help large organizations in more than 35 countries to provide optimal customer experiences.
Realizing the growing needs of both courier companies and end recipients in time, our company strategically invested in the industry, shaping the shipping management platform. Delivered.
This integrated platform automates and updates transportation services, simplifying each stage of an order, from registration to execution.
Deliverd makes it easy to schedule deliveries by providing your complete history and enables management of station network and coverage area data, billing terms and commission calculation.
Through the automation of processes, Deliverd ensures the minimization of errors, the increase in productivity and the easy monitoring of any phase of the shipment.
At the same time, it simplifies the routing process by automating the assignment of pickups and deliveries to drivers.
HE The platform also optimizes cash on delivery payment management, providing guarantees to avoid errors, but also offering the possibility of mass processing of documents and monitoring of the account balance of clients.
Finally, with the use of Artificial Intelligence, Deliverd allows for easy configuration of delivery schedules and routes, taking into account both live and historical data.
At the same time, through the creation of valid and timely reports, it achieves the improvement of the final consumer experience as well as the immediate making of their commercial decisions.
-What are the competitive advantages of the “Deliverd” solution proposed by QUALCO?
-Deliverd is a comprehensive platform that supports the general operations of any courier company, regardless of its size.
More specifically, our solution covers all the stages of the shipment, from the creation of the collection order to the delivery to the final recipient and its invoicing.
Through the platform, all the departments involved, as well as the external partners, obtain the possibility of unified information in real time.
At the same time, through the automation of processes, Deliverd ensures the minimization of errors, the increase in productivity and the easy monitoring of any phase of the shipment.
The platform is simple to use and flexible in terms of configuration and creation processes, and can also operate through cloud infrastructure. At the same time, it facilitates the creation and online order tracking, through the interface with electronic stores (e-shops).
With a range of features such as intelligent alerts, delivery assessment capabilities, and data analysis and presentation, Deliverd gives delivery companies a competitive edge, ensuring an exceptional customer experience.